Strengthening Primary and Community Care for Australia's Veterans Most at Risk


Information for participants in the CVC training program:

The Department of Veterans’ Affairs has recently changed its training provider to Australian Catholic University. We are in the process of updating training and website materials from that of Flinders University to reflect the new provider. Questions regarding the transition may be addressed to the following email/phone number:
The CVC Program is a new way for primary health care providers to assist Gold Card holders who have chronic conditions and complex care needs. As a component of the CVC Program, DVA funds the ongoing provision of four accredited online training modules and supporting resources for General Practitioners, Practice Nurses, Aboriginal Health Workers and Community Nurses.

For background information about the program it is recommended that you read the Coordinated Veterans’ Care Program: A Guide for General Practice.

The online modules have been developed to provide flexible, self-paced learning enabling individuals to fit in with their own study timetable and can be undertaken in any order and completed over any number of sessions (each module will take approximately 6 hours to complete). The training is not mandatory but is highly recommended.

Each module is accredited for RACGP QI&CPD, ACRRM PDP and has been endorsed by ACN and APNA. Certificates of Completion for each module are awarded upon completion of all required activities, and an additional Certificate of Competence is available for successful completion of Module Two care planning activities. See here for CPD information.

Module One: Is your service ready?

Introduces the Chronic Care Model to guide coordinated service delivery and self-management support enhancing care for eligible veterans with chronic conditions and complex care needs.

Module Two: Care planning and coordination

The CVC care planning and coordination model is introduced as the veteran’s current self-management of their health, lifestyle and mental health is assessed. It also covers developing a comprehensive Care Plan, inclusive of self-management goals, strategies and ongoing monitoring in partnership with the veteran

Module Three: Managing Care Plans with disease-specific elements

Reflecting the targeted conditions the module focuses on care planning and coordination for veterans with Congestive heart failure, Coronary heart disease, Pneumonia, Chronic obstructive.

Module Four: Veterans’ social isolation, mental health and wellbeing

Explore veterans’ experiences of social isolation and the impact of this on health and wellbeing. Learn about when and how to refer veterans for Coordinated Veterans’ Care Social Assistance and other important support services.

CVC Program Training Support

While these modules contain information related to certain medical conditions and their treatment, they do not offer personalised medical diagnosis nor treatment advice. The content is intended for the use of qualified health practitioners and alone does not constitute medical or professional advice and should not be relied upon as a substitute for medical or other professional qualified help or advice on any particular matter or to make any particular decision. Should you experience a medical condition yourself, promptly see a qualified health care provider.